delivery
where do you deliver to?
Online purchases are delivered to addresses within the UK only.
If you are overseas, outside the UK, and would like to make a purchase please get in touch to discuss shipping options, thank you!
How much does delivery cost?
A packing and delivery charge of £45 is applicable on all orders over £500 (unless otherwise stated eg during a Free Delivery offer).
By selecting ‘Packing and Delivery’ at the checkout, the delivery charge will be applied to your order.
Overseas orders will be subject to delivery charges, quoted by us.
Collect
Alternatively you may wish to collect your painting from the studio in North London. Click ‘Collect from Studio’ at the check out. You will not be charged for delivery.
how do you ship paintings?
Each painting is carefully packaged. We use corner guards, protective cardboard & bubble wrap. They are securely taped and clearly labelled.
Packages are delivered to you via either Parcel Force, UPS, TNT, private courier or other courier service.
How quickly can I receive my painting?
On receipt of your order we will advise you of delivery times. You will typically receive your purchase within 15 working days. Whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
In some cases paintings are framed on order. Framing artwork means it will take longer than usual to receive your delivery. We will advise you of timing on receipt of your order. Or before placing your order please get in touch for delivery times.
Delivery problems
If you experience any problems with a delivery, please contact us by emailing kate@kateburns.co.uk
If our delivery service provider is unable to deliver your products, and such failure is your fault, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
Returns policy
We understand that you may wish to return a product to us.
You will be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive the returned product within 21 days following the date of dispatch of the product to you;
(b) the returned product is not damaged in any way;
(c) you comply with the procedure set out in this policy in relation to the return of the product.
Returns procedure
• Notify us that you wish to return a product within 7 days of receiving delivery. Email kate@kateburns.co.uk
• You will be responsible for paying all postage and packaging costs associated with returns under this policy.
Refunds
We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
We will not refund to you the original delivery charges relating to the returned product.